Privacy Policy

EloskinCare by Eloquenza respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website or place an order.

1. Information We Collect

We may collect information such as:

• Your name

• Email address

• Phone number

• Delivery and billing address

• Order and payment information

• Information you provide when contacting us

We only collect information that is reasonably necessary to provide our services and process your orders.

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders

• Communicate with you about your orders

• Respond to enquiries and customer service requests

• Improve our website, products and services

• Send marketing communications where you have given us permission to do so

3. Payment Information

Payments may be processed through secure third-party payment providers. We do not normally store your full payment card details on our website.

4. Cookies

Our website may use cookies and similar technologies to help it function properly, understand how visitors use the website and improve your experience.

You can adjust your browser settings to manage or block cookies. Some website features may not work properly if cookies are disabled.

5. Sharing Your Information

We may share relevant information with trusted service providers where necessary to operate our business, such as payment providers, delivery companies, website hosting providers and technical service providers.

We do not sell your personal information.

6. How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including where we are required to keep certain records by law.

8. Your Rights

Depending on the circumstances, UK data protection law gives you rights including the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate information

• Ask us to delete your information where applicable

• Object to certain uses of your information

• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the contact details provided on our website.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact EloskinCare by Eloquenza through the contact details provided on our website.