At Eloquenza Hair we maintain a high level of quality assurance. All our hair is prepared and packaged professionally. Everything goes through a vigorous process to ensure you are getting the best quality product possible. All hair orders are thoroughly inspected before shipment. Our main objective is to ensure that you are completely satisfied.
Replacements
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often be easily remedied by implementing a simple care regimen. However, if you feel you have received a defective product that if truly defective we want to hear from you! You must contact us within fourteen (14) calendar days after receipt of the merchandise. A customer service representative will provide the client with instructions for the return of all the products in question. Customers will be responsible for paying the costs associated with returning the item to the Eloquenza Hair Distribution Centre. If Eoquenza Hair verifies and accepts that the product is defective in some way, Eloquenza Hair will then refund or replace the item providing the hair has not been removed from it’s original bundle.
Lace products should last a minimum of 3 months however this is subject to the way you look after and care for it.
If the customer selects a product in exchange for greater value, they will be responsible for paying the additional cost of the item including the cost of shipping the exchanged item / new item back to the client.
Exchanges/ Refunds
Occasionally, EloquenzaHair, at its sole discretion may, exchange products or portions of a product under the following conditions:
Applications must be made within 14 days of receiving the product (s).
Any exchange request after 14 days will not be accepted.
We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut or washed) in any way. According to the Health and Safety Regulations, you can not return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition.
The product should be replaced by something of equal or greater value.
To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
Please note, customers will be required to cover the difference if exchanged for a greater value and also the shipping costs.
Please be advised, Exchanged items are usually shipped within 1-3 working days upon receipt of shipping payment.
Returns Address:
Eloquenza Hair, Beauty & Fashion
1 Hulme High Street
Hulme
Manchester
M15 5JR
Nigeria Shops
Eloquenza Hair, Beauty & Fashion
33b Adeyemi Odukomaya Street
Shanisha magodo
Lagos
Nigeria
Custom orders
Custom orders are non refundable or Exchangeable. Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment.
Shipping Delays
For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement, it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust Royal Mail to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, flat number, etc.) needed to deliver your package. Your order will be shipped via Royal Mail to the address you provide. It is extremely important that you give us the most accurate and complete information possible. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
International Shipments
International Shipments must clear customs. All our international shipments are shipped via DHL. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
