Delivery Rates
UK
We aim to deliver to the timescales outlined below.
UK Standard delivery – £4.99
(1-3 working days after receipt of order) This is the UK standard delivery option.
Our UK deliveries are sent via Royal Mail and DPD and require a signature upon delivery.
Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.
UK Next working day delivery – £ 7.50.
Order before 1.30pm for guaranteed delivery the next working day before 1pm to anywhere in mainland UK. (Excludes weekends and bank holidays).
UK Guaranteed Saturday Delivery – £12.00.
Order Before 1.30pm on Friday for guaranteed delivery on Saturdays to anywhere in mainland UK. (Excludes bank holidays)
International
We aim to deliver to the timescales outlined below.
EUROPE Standard delivery £9.00
(5-3 working days after receipt of order)
EUROPE Premium delivery – £25.00
(2-3 working days after receipt of order)
Our European standard and premium deliveries are sent via courier and require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.
USA/CANADA Express delivery – US £25.00
(1-3 working days after receipt of order)
Our USA/CANADA Express deliveries are sent via courier and require a signature upon delivery. Delivery will be between 9am and 5pm Monday to Friday excluding Public Holidays.
To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
Please note, customers will be required to cover the diffrerence if exchanged for a greater value and also the shipping costs.
Please be advised, Exhanged items are usually shipped within 1-3 working days upon receipt of shipping payment.
Returns Address:
Eloquenzauk Hair, Beauty & Fashion
1 Hulme street
Manchester
M15 5JR
Custom orders
Custom orders are non refundable or Exchangeable. Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment.
Shipping Delays
For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement, it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust RoyalMail to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, flat number, etc.) needed to deliver your package. Your order will be shipped via RoyalMail to the address you provide. It is extremely important that you give us the most accurate and complete information possible. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
International Shipments
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
