Please read this information carefully as it contains important information about your rights ,obligations, limitations and exclusions that apply to you.
We will do our best to match each of your exact specifications. Because our natural hair is 100% virgin human hair and each piece comes from a separate donor, we cannot guarantee the colour or texture of the hair. Our natural hair comes in straight, wavy and curly pattern, the colour will range between a natural 1b and 2. In some cases, we have natural lighter pieces that are available on request but not guaranteed. Please note that refunds and / or exchanges will not be issued by the dissatisfaction of a texture or colour, issues with natural tapering, split ends, shedding or concerns that are typical with natural hair products.
Payment Terms
Payment terms are always 100% in advance. We accept all major credit cards , Bank transfer and PayPal. As soon as you place an order online your credit card will be charged. If your billing address is different from your shipping address you will be asked to complete a credit card authorisation form and send supporting documentation before shipment is released. If necessary, a representative will contact you shortly after your order.
Order Processing
Our business hours are Monday to Friday 9:30 a.m. to 5:00 p.m.. All orders received before 2pm are processed and shipped the same day. Orders placed on weekends will be shipped first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time selected on the order form.
During SALE/PROMOTIONAL periods, orders can take up to 7 days to be processed.
Billing Address / Shipping Address
Eloquenza Hair only send parcels to the BILLING ADDRESS. If customers require a parcel to be sent to an alternate address then they would need to submit proof of their Billing Address details with their order. We only accept ID in the form of a bank statement or Government issued ID.
Product Availability
If a product is out of stock, unavailable or if we are just simply unable to fulfil your order, we will contact you immediately to see if you are interested in receiving a replacement. If a substitution is not acceptable, you may wish to terminate the sale, in which case we will refund the amount charged to your credit card.
Return policy
At Eloquenza Hair we maintain a high level of quality assurance. All our hair goes through a vigorous process to ensure you are getting the best quality product possible. All hair orders are thoroughly inspected before shipment. Our main objective is to ensure that you are completely satisfied. All purchases with a discount or purchased in a SALE are final unless there is a fault with the products.
Custom orders
Custom orders are non refundable or Exchangeable. Please ensure you are fully aware of what you are ordering before purchase to avoid any disappointment.
Replacements
We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning, product issues or concerns can often be easily remedied by implementing a simple care regimen. However, if you feel you have received a defective product that if truly defective we want to hear from you! You must contact us within five (5) calendar days after receipt of the merchandise.
A customer service representative will provide the client with instructions for the return of all the products in question. Customers will be responsible for paying the costs associated with returning the item to Eloquenza Hair. If Eloquenza Hair verifies and accepts that the product is defective in some way, we will then change or replace the item.
If the customer selects a product in exchange for greater value, they will be responsible for paying the additional cost of the item including the cost of shipping the exchanged item / new item back to the client.
Exchanges
Occasionally, eloquenza Hair, at its sole discretion may, exchange products or portions of a product under the following conditions:
Applications must be made within 5 business days of receiving the product (s).
Any exchange request after 5 days will not be accepted.
We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut or washed) in any way.
According to the Health and Safety Regulation you can not return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition.
The product should be replaced by something of equal or greater value.
To process an exchange, the desired product would be sent back at your expense. We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.
Shipping Delays
For your convenience it’s always advisable not to wait until the last minute to place your order. If you have a deadline, hair appointment or other engagement, it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of RoyalMail. We are not responsible for late shipments due to increment weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust RoyalMail to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges.
Lost / Delayed Parcels
All parcels in the UK are sent via Royal Mail and parcels sent overseas are sent via FedEx. Eloquenza Hair is not responsible for any missing or delayed parcels due to the neglience of the couriers we use. In any rare case that a parcel is missing or lost, you would need to wait for 30 days before we can make a cliam to the shipping companies. Only when a cliam has been submitted, will Eloquenza Hair be able to reimburse your full order total or send another parcel out to you.
Failed Deliveries / Refused Shipments / Incorrect Shipping Address
Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, flat number, etc.) needed to deliver your package. Your order will be shipped via RoyalMail to the address you provide. It is extremely important that you give us the most accurate and complete information possible. Please note – if your parcel is signed for by someone other than yourself at your address, we will not be held liable as our duty is to deliver to your address. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.
International Shipments
International Shipments must clear customs. The rules and requirements for customs clearance vary from country to country. It is the customer’s responsibility to pay any additional taxes, fees or duties or to arrange for any permits or special paperwork that may be required. Invoices are sent with all shipments. This is the only document that will be sent with your shipment.
Policy Changes
Eloquenza Hair LTD, reserves the right at our discretion to make changes to prices, policies and procedures. Please check this page periodically for changes.
Limitation of Liability
Eloquenza Hair LTD, does not accept liability beyond the remedies set forth herein, including any liability for products not being available for, or the provision of services and support. Eloquenza Hair International will not be liable for consequential, special, indirect or punitive damages even if advised of the possibility of such damages, or for any claim by any third party except as expressly provided herein. This limitation of liability applies both to products and services. Customer agrees that for any liability related to the purchase of products,
Eloquenza Hair is not liable or responsible for any amount of damages above the aggregate amount paid by customer for the purchase of products under this agreement.
Customer agrees that for any liability related to the purchase of services not bundled with products under this agreement,
Eloquenza Hair LTD is not liable or responsible for any amount of damages above the aggregate dollar amount paid by customer for the purchase of services under this agreement.
Copyrights, And Other Rights
Images of people or places displayed on the Eloquenza Hair site are either the property of, or used with permission by, Eloquenza Hair. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms of Use or elsewhere on the Eloquenza Hair site. Any unauthorised use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes. Any product, service, program or technology described in any document published by Eloquenza Hair on this site may be the subject of other intellectual property rights owned by Eloquenza Hair .Any such right that is not expressly licensed hereunder is reserved by Eloquenza Hair.
Prizes and Compensation
Any purchases made at trade shows, or received as prizes or for compensatory purposes are not permitted to be exchanged or returned. This does not affect your statutory rights.
Note: If you need further clarification about our Terms and Conditions or have general questions please call 07759277760 or email us at info@eloquenzuk.com
Promotions and SALES
*Delivery charges are applicable for all coupon code users. Please do not select free deliver option you order will not be processed. Coupon code not to be used in conjunction with any other coupon codes or special offers.
